Draft (or review) a SaaS MSA in Word with the built-in playbook
Uptime SLA, data-residency, security-incident notification, sub-processor consent, limitation of liability — every clause the SaaS-buyer's procurement team will negotiate, checked automatically.
Quick Answer
LexDraft's SaaS Master Services Agreement playbook applies attorney-authored rules covering the six clauses that derail SaaS deals: uptime SLA, data-residency, security-incident notification (72 hours per GDPR), sub-processor consent, limitation of liability (12 months of fees default), and termination-for-convenience. Generate a complete MSA in Word in 2-3 minutes, or paste a counterparty's MSA and let LexDraft red-line the deal-killers.
The SaaS MSA playbook — six rules, six findings
1. Uptime SLA
Flags if no SLA exists, or if the credit/remedy is weaker than 99.5% with prorated fee credit. HIGH severity for enterprise buyers.
2. Data-residency
Required for EU + UK customers. The playbook flags missing residency commitment and suggests SCCs for cross-border transfer.
3. Security-incident notification
Default is 72 hours (GDPR Article 33). Anything longer than 5 business days is flagged as HIGH severity for regulated industries.
4. Sub-processor consent
Generic blanket consent flagged as MEDIUM. The playbook recommends prior notice + objection rights instead.
5. Limitation of liability
Default is 12 months of fees with super-cap for breach of confidentiality / IP / indemnification. Unlimited liability is flagged.
6. Termination for convenience
Default is 30 days for customers, 90 days for vendor-initiated. Anything >90 days is flagged for buyer-side review.
Catch what humans skim
Defined-term Quick Checks scan for inconsistencies in how "Authorized User", "Customer Data", "Service Level Credits" are used across the document — a single instance of "service level credits" (lowercase) is enough to break enforceability arguments.
Negotiate SaaS MSAs faster
Whether you're papering the deal or reviewing a vendor's draft, LexDraft's SaaS playbook surfaces the six clauses your procurement counterpart will fight over — before they do.
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